360-degree interviews when done by a skilled coach bring enormous benefits whether it
be for individual leaders and/or teams. Some of the benefits include:
- Richer, deeper and much more nuanced feedback: In-depth interviews allow the coach to
probe deeper and gather more detailed and contextual feedback compared to surveys or
questionnaires. This provides a more comprehensive understanding of a
teams/individual’s strengths, weaknesses, and areas for improvement. - Improved communication and trust: Face-to-face interviews facilitated by a skilled coach
creates an environment of open and honest communication. This fosters trust between the
employee and the feedback providers, leading to more candid and constructive feedback. - Personalised bespoke development plans: The coach can synthesize the feedback from
multiple sources and work with the employee/team to create tailored development plans
that addresses specific needs and goals. - Enhanced self-awareness and awareness of others: In-depth interviews allow the coach
to explore the employee’s self-perception and compare it with the feedback from others.
This process can lead to increased self-awareness and a better understanding of blind
spots or areas for personal growth both for individuals and teams. - Opportunity for clarification and context: The coach can seek clarification or additional
context during the interviews, ensuring that the feedback is well-understood and accurately
interpreted.
*Improved leadership skills: The coaching process itself can help employees develop
better leadership skills, such as active listening, empathy, and the ability to receive and
provide constructive feedback. - Increased employee engagement: The personalised attention and support provided by a
skilled coach leads to higher levels of employee engagement and commitment to the
development process.
*Identification of organisational/team issues: The coach often identifies broader
organisational/team issues or patterns that emerge from the feedback, which informs
organisational/team development initiatives.
By leveraging the expertise of a skilled coach and conducting in-depth interviews,
organisations maximise the benefits of the 360-degree feedback process and create a
more comprehensive and impactful development experience for their employees/teams.